Remote Desktop Services (RDS)
      Back to home
      1. Knowledge Base
      2. Deployments
      3. Remote Desktop Services (RDS)

      RDS Agent Installation

      To manage some RDS features in the MyCloudIT platform, the RDS agent is required.

      Most MyCloudIT RDS features require the agent installed on the MSDC virtual machine. A few examples of features that use the agent to perform tasks are:

      • Autoscale feature
      • Add and Delete Session Hosts
      • Send message to RDS users
      • Update Collections configuration settings

      The MyCloudIT RDS agent only needs to be installed once per deployment (not once per collection). Note: The agent is not needed for AVD deployments.

      • If the installation is run again the agent will just uninstall and then reinstall the latest version.

      To install the agent:

      1. Go to the MyCloudIT portal and navigate to Manage > Autoscale.
      2. In the Choose Deployment drop-down, choose your deployment. Choose any collection in the Choose Collection drop-down.
      3. In the top right of the screen select the AGENT drop-down then …Install.
        • The "Install" option is the auto-installation process and requires no manual work.
        • The "Download" option requires manual work by a system administrator
      4. The agent install, configuration and first run can take 10-15 minutes. Once functioning you will see the graph start reporting the number of seats in use (based on active users) and capacity.

      Note: The agent is installed on MSDC under C:\MCIT_Agent and the agent log (called trace) is also in this directory. The install log is located in C: drives root.