If you cannot connect to our RDweb page via your MacBook, you might want to check the RDP client (on the MacBook) that manages the Gateway. Follow the steps and you’ll quickly resolve the connection issue!
This article refers to the MyCloudIT Gen 2 platform, which was launched in 2015. Look for MyCloudIT Gen 3 to be launched in early 2021.
If you cannot connect to our RDweb page via your MacBook, you might want to check the RDP client (on the MacBook) that manages the Gateway. The MacBook usually has a lot of gateways defined, and a number of them might be incorrect. Therefore, we’ll need to make sure the connection to our RDweb page is using the correct Gateway.
Follow the steps below and you’ll quickly resolve the connection issue!
Compare the Gateway setting with the correct URL defined in the RDS deployment.
The Gateway is set to the wrong URL:
When it should have been what it is defined on the Details page – Web Access:
To fix this, you will need to edit the connection on the MacBook/RDS client
Edit RDS Client
Open the Microsoft Remote Desktop client in your MacBook:
Edit the Connection and modify the Gateway:
We will create a new gateway by choosing Add Gateway:
Then in the screenshot below, enter the domain name in the server field. This domain name comes from the Details Pane of your deployment (shown above). In this example, the incorrect entry was “testing541.autords.com“, and we are putting in the correct entry “testing.autords.com” in the server field:
Once you’ve set this up, you need to go back to the connection properties and make sure this new gateway you just setup is selected.
If you have any questions about this configuration, please contact us at email@example.com.